Returns and Cancellation

At MeraKriti, we strive to ensure that you love every product you purchase. If for any reason you are not completely satisfied, we offer a simple and transparent return and refund process.

1. Order Cancellation

Customer-Initiated Cancellation

  • Orders can be cancelled before they are shipped from our warehouse.
  • Once an order has been shipped, it cannot be cancelled. Customers may initiate a return after delivery if the product is eligible under our return policy.
  • To cancel an order, please contact us at support@merakriti.co.in with your Order ID.

Cancellation Charges

  • Orders cancelled before dispatch will be refunded in full.
  • If payment gateway charges or promotional discounts are involved, a nominal cancellation fee of up to 2% of the order value may be deducted.

Seller-Initiated Cancellation

We reserve the right to cancel an order due to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent transactions
  • Incomplete customer information
  • Unforeseen circumstances beyond our control

In such cases, a full refund will be issued.

2. Return Policy

We offer a 5-day easy return policy on most products. 

Customers may request a return within 5 days from the date of delivery if:

  • The product received is damaged.
  • The product is defective.
  • An incorrect product was delivered

All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no refund will be given.  

Conditions for Return

To be eligible for return:

  • Product must be unused and unwashed.

  • Product should be in original condition.

  • Original tags, packaging, dust bag, accessories and invoice must be intact.

  • Product should not show signs of wear, scratches, stains or damage.

Returns may be rejected if the quality check fails.

3. Non-Returnable Products

The following products are not eligible for return:

  • Products purchased during clearance or final sale (unless damaged or defective).

  • Products returned without original packaging or tags.

  • Used products.

4. Damaged, Defective or Wrong Product

If you receive a damaged, defective or incorrect product:

  1. Email us within 48 hours of delivery.
  2. Share:
    • Order ID 
    • Images/videos of the product 
    • Images of packaging

    Upon verification, we will offer either:

      • Free replacement, or
      • Full refund, or
      • Store credit

    as applicable.

    5. Reverse Pickup

    • Reverse pickup service is available in most pin codes.

    • In locations where reverse pickup is unavailable, customers may be requested to self-ship the product.

    • Reasonable courier charges will be reimbursed upon submission of the courier receipt.

    6. Refund Policy

    Once the returned product reaches our warehouse and passes quality inspection, refunds will be initiated within 5-7 business days. In case of Store Credit , it will be shared within 48 hrs. 

    7. Exchange Policy

    Customers may request an exchange within 5 days of delivery.

    Exchanges are subject to:

    • Product availability.

    • Successful quality check of returned product.

    If the requested product is unavailable, a refund or store credit will be provided.

    8. Return Abuse Policy

    To ensure fair usage, MeraKriti reserves the right to decline returns from customers exhibiting excessive return patterns, suspected fraudulent activity, or misuse of the return policy.

    9. How to Initiate a Return

    Please contact our support team:

    Email: support@merakriti.co.in

    Please mention:

    • Order ID
    • Reason for return
    • Product photographs or Video